Stylish Pet Furniture - Made In USA

You're currently on:

Customer Service

Shipping & Delivery
TriBeCaPets provides free ground shipping on all orders in the Continental United States.
Privacy & Security
TriBeCaPets is very sensitive to the issues of online privacy and electronic security. As we establish and maintain an online relationship with you, we want you to know we will always do whatever possible to ensure a secure and private environment to maintain your unquestioned trust. Privacy Policy At TriBeCaPets, we are committed to honoring and respecting your individual privacy. The following paragraphs describe our privacy policies regarding the personal information you provide us as well as information we collect about how our visitors use our site. Personal Information offers three shopping options that allow you to choose how much information you wish to share with us for your shopping convenience. 1. Shop Anonymously - None of your personal information is stored and all information you will be asked for your shipping, billing and credit card information each time you proceed through our Checkout procedure. 2. Remember Me - We store your billing and shipping information on our secure server for your convenience. Your Bill-To and Ship-To information is pre-filled in the appropriate areas in our Checkout .
This is all pre-filled in the appropriate areas . You are free to change your shopping convenience preference at any time by clicking on the My Account link at the top of each page. Email We believe that your email address is private information and you have our assurance that we do not rent or sell your email address to anyone. We use your email address to send you order-related emails, like shipping confirmations, as well as informational/sale newsletters. We will always try to contact you by phone if we have a question about an order you placed. If we are unable to reach you by phone, we may also try to contact you by email. You may opt out at any time from any or ALL newsletters in the series, either online or by using the links provided in every newsletter issue. Secure Shopping Our Secure Store helps keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams All orders on our site are encrypted using Secure Socket Layer (SSL) technology - one of the most prevalent and secure systems available online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal and credit card information is protected when transmitted online. You can find detailed information about SSL technology and how it works online using any of the search engines. A good place to start is by visiting Webopedia's discussion on SSL. Cookies We use computer "cookies" only to assist us in identifying our valued returning customers and tracking items placed in their shopping carts. We store an identification number in your cookie that is only significant to TriBeCaPets.com. No personal information is stored in your cookie. If you attempt to shop and have cookies disabled, we will not be able to remember items you have placed in your shopping cart. JavaScript We use JavaScript for many useful features such as instantly displaying backordered items, recalculating your order total when selecting a different shipping method and for displaying pop-up information for products and assistance throughout our site. Having JavaScript enabled isn't a requirement for using our site. However, these features are designed to enhance your online shopping experience and to make shopping online more convenient for you.
Returns & Replacements
If you  return an item for replacement or refund of your full merchandise cost it must be due to manufaturing or physical defect. .List the following information on a blank sheet of paper and include it in your return package: your name, address, and phone number; the product information--including item number, size, color, and quantity; reason(s) for return; YOUR RMA # issued to you by TriBeCaPets, and requested action you would like us to take. Please send the returned merchandise with requested information to the following address: TriBeCa Pets Attn: Returns Department 77 Worth Street, Floor 2 NY, NY 10013 NOTE: The method of refund will be determined by the original method of payment. If you have any questions or concerns please feel free to contact our Internet Customer Service Department at 212-879-1159 or email us at: Info@TriBeCaPets.com. .
Ordering
We've tried to make our online ordering process as easy as possible. If you ever have any questions, please feel free to call us at 212-879-1159. 1. As you navigate our site, add as many items to your shopping cart as you wish. If you set up an account with us, the items will remain in your shopping cart for up to 30 days. During this time, you may see what is in your shopping cart while logged in by clicking View Cart in the top right of any page. 2. Click Checkout. Checking out is a 5-step process. Help is available at every step. NOTE: If you have an account with us, this process is shortened. For more information on setting up an online account, please click here. * Step 1: Enter Bill-to information. * Step 2: Enter Ship-to information. * Step 3: Choose a shipping method. * Step 4: Enter credit card information, and apply any coupons or gift certificates to the order. * Step 5: Finalize the order. This allows you to verify and/or edit any of the order information and add a gift card. Catalog Quick Order Ordering online from your catalog is quick and EASY! * Order fast - without the search! * Order 1 to 10 items at a time * Save a phone call & get your order quickly When you have your shopping list ready, place your entire order with minimal clicks using our Catalog Quick Order. Simply use your catalog to find the Prefix & Item #s of the products you wish to order. Click the Catalog Quick Order link on the home page (or bottom of every page) to get started. Click Here to learn more. If you've provided an email address, we will send you an order confirmation email and links to tracking information as available. Order by Phone If you prefer to order by phone, call us 8 am-8PM, EST, 7 days a week talk to one of our courteous Customer Service representatives. Our number is 212-879-1159. Please have your credit card handy. You can also use that number if you have any questions about the products we offer, or need help selecting the right product for your pet. Order by Fax Simply fax a completed order form to us at 212-879-1159, and we'll take care of it from there.  We accept all major credit cards for online orders, including VISA, MasterCard, American Express and Discover.  If you're new to ordering online, we encourage you to read our security and privacy page. You can order online with the utmost confidence that your credit information is safe and secure. We accept all major credit cards for online orders, including VISA, MasterCard, American Express and Discover. If you're new to ordering online, we encourage you to read our security and privacy page. You can order online with the utmost confidence that your credit information is safe and secure.  Please allow 6 weeks for delivery. 
Payment, Pricing & Promotions
Redeeming Coupons or Promotions New customers may discover limited time coupons for Drs. Foster & Smith products in magazine, newspaper, television, catalog, or online advertisements. These coupons will usually provide a 8-digit code to redeem during online checkout. 1. On the Payment Method page (step 4 of 5), click the Add/Edit Coupon button. NOTE: This button is also available on the Finalize Order page (step 5 of 5). 2. Click the Enter Coupon Code button and type in the code on the coupon. 3. Click Add Coupon. Redeeming Gift Certificates 1. On the Payment Method page (step 4 of 5), click the Add/Edit Gift Certificate button. NOTE: This button is also available on the Finalize Order page (step 5 of 5). 2. Enter the gift certificate number, and click Apply Gift Certificate. Gift Messages Example Gift MessageAdd a personal touch to your purchase by adding a special message to any gift orders! Gift messages can be included in any order to add a special touch to your gift. Send a message from you to your loved one - or from your pet to theirs. It's easy - when calling in to make purchase simply ask one of our friendly operators to add a gift card to your order. Example where to enter gift message online For on-line ordering using the following procedures: 1. On the Finalize Order screen, click the Add Gift Message button. 2. Type your personal message to the recipient in the text entry box. (180 character limit) 3. Click the Continue with Checkout button
Viewing Orders
How To View Orders::
Updating Account Information
If you are a registered user at TriBeCaPets.com, you can easily click on the "My Account" button to update your account information. you can update things like, shipping information, billing and credit card info, and other exciting stuff.
 

My Cart

You have no items in your shopping cart.

Compare Products

You have no items to compare.

Keep your eyes open for our special Back to School items and save A LOT!